Refund Agreement
Updated 7 October 2026 · Version 2026-10-07.1
Refunds requested within seven days
Refunds under our voluntary policy are available only if you submit a request within 7 calendar days of the payment you want refunded. This window applies separately to each payment, including renewals. Approved refunds return the full amount actually paid for that transaction after discounts, with no UltraForge refund fee. Requests submitted after this window are not eligible under this voluntary policy.
How to request a refund
Contact [email protected] with your order reference, purchase email and a description of the request. Do not send passwords or complete payment details. We verify the payment and request date before issuing a refund. The seven-day limit is the deadline to submit a request, not a guarantee that your bank or payment provider will complete processing within seven days.
Mandatory rights take priority
This agreement does not waive statutory withdrawal, cancellation, warranty or consumer rights. A general checkout acknowledgment alone does not waive separate rights relating to immediate supply of digital content. Legally required refunds and other remedies take priority over this voluntary policy's request window.
Method and timing
Approved refunds normally use the original payment method. Processing time depends on the provider, bank and payment method; support will confirm expected timing. For crypto, contact support to verify the payment and an appropriate return method before any transfer. Currency conversion is explained before processing.
Subscriptions, access and earlier purchases
Cancellation and refunds are separate actions; tell support if you want both so future billing can be checked. A refund ends the license or entitlement attributable to that purchase, without automatically canceling separate valid purchases. This version applies to purchases made after accepting it. Earlier purchases remain subject to the terms and mandatory rights applicable when they were made.